Refund policy

Refund Policy

At KapuaMire, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested for products purchased from our online store, including Mice, Keyboards, and Controllers.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request is made within 30 days of receiving your order.
  • The product is unused, in its original condition, and returned with all original packaging, accessories, and manuals.
  • Proof of purchase (order confirmation or receipt) is provided.
  • The product is not listed under non-refundable items (see Section 4).

2. How to Request a Refund

To initiate a refund, please contact our support team at [email protected]. Include your order number, the product name, and the reason for your refund request. Our team will review your request and provide further instructions within 2–3 business days.

3. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7–10 business days. Please note that processing times may vary depending on your payment provider.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Products damaged due to misuse, accident, or normal wear and tear.
  • Items returned without prior authorization.
  • Products purchased from third-party sellers or unauthorized resellers.
  • Gift cards or promotional items.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Exchanges

If you wish to exchange a product for a different item, please contact us at [email protected]. Exchanges are subject to product availability and the same eligibility conditions outlined in Section 1.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the item and your order number. We will arrange for a replacement or refund at no additional cost to you.

8. Policy Updates

KapuaMire reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to purchases made after the date of posting.

9. Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to us at [email protected]. We are here to help.