Shipping policy
At KapuaMire, we are committed to delivering your orders for mice, keyboards, and controllers in a reliable and timely manner. This Shipping Policy outlines the terms and conditions for shipping and delivery of products purchased from our online store.
Shipping Method
We currently offer one shipping method:
- Standard Shipping – This is the only available shipping option for all orders.
We do not offer expedited, overnight, or free shipping at this time.
Shipping Rates
Shipping charges are calculated based on the total weight of your order and the destination address. The exact shipping cost will be displayed at checkout before you complete your purchase. All orders are subject to shipping fees; no free shipping promotions are available.
Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. Processing occurs on business days (Monday through Friday, excluding holidays). You will receive a confirmation email once your order has been shipped.
Estimated Delivery Time
After processing, Standard Shipping delivery typically takes:
- 5–10 business days for domestic orders (within the contiguous United States)
- 10–20 business days for international orders
Please note that these are estimated timeframes and may vary due to factors beyond our control, such as carrier delays, customs clearance, or weather conditions.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment on the carrier’s website. If you do not receive tracking information within 3 business days of placing your order, please contact us at [email protected].
Shipping Restrictions
We currently ship to most addresses worldwide. However, we do not ship to P.O. boxes or APO/FPO addresses for certain destinations. If your order cannot be shipped to your provided address, we will contact you to arrange an alternative or issue a refund.
Customers are responsible for any customs duties, taxes, or import fees imposed by their local government. KapuaMire is not responsible for delays caused by customs procedures.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at checkout. If you provide an incorrect or incomplete address, we cannot guarantee delivery. If a package is returned to us due to an address error, we will contact you to arrange reshipment at your expense.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [email protected] within 14 days of the expected delivery date. We will work with the carrier to resolve the issue. Please retain all packaging materials and damaged items for inspection.
Contact Us
For any questions or concerns regarding our Shipping Policy, please email us at [email protected]. We aim to respond to all inquiries within 1–2 business days.